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Our commitment is to the security of your business
You face new challenges every day, but the security of your business can never fail. At REDUNIQ we protect every transaction, guaranteeing security so that your customers trust you and return time and time again.
Payment security is the first step
Protecting your customers' data is essential to the success of your business.
That's why REDUNIQ has the PCI DSS certification (the highest security standard for electronic payments), ensuring that each transaction is protected against fraud and unauthorised access.
How to protect your business and your customers
Your security always comes first. Avoid fraud with simple gestures that make a difference:
Never share your customers' bank details
Don't give card numbers to third parties
REDUNIQ does not contact its Customers to request their bank details, card numbers or cardholder details from identicação.
REDUNIQ does not request credentials or personal information from customers
Keep your terminal secure: check connections, protect your data and watch out for possible fraud
See the latest security alerts
23/04/2025
Fraudulent contacts
Fraudulent contacts are being made on behalf of REDUNIQ. These contacts request sensitive information such as service access credentials, among others.
If you have received a call with the characteristics described above, please delete it immediately. If you have provided any information, please contact us via Customer Service 213 132 900 (cost of national call).
Good practices to ensure safer payments
When it comes to protecting your business, every detail matters. Find here all the support materials you need to manage risks and act proactively with security.
Do you have any questions? We'll answer them
What is PCI DSS certification and why is it important?
PCI DSS (Payment Card Industry Data Security Standards) certification is a set of international standards created to guarantee the security of payment data. Developed by the main payment systems, such as Visa, MasterCard, Discover, JCB and American Express, it aims to protect cardholders from fraud and unauthorised access, ensuring the confidentiality and integrity of sensitive data associated with transactions.
REDUNIQ, as a certified organisation, ensures that all transactions carried out through its systems meet the highest security standards, providing our customers with greater protection and peace of mind.
How does REDUNIQ protect payments?
REDUNIQ uses advanced encryption technology and real-time monitoring to protect all transactions. In addition, sensitive data is never stored on the terminals, guaranteeing maximum security.
How do I know if I'm a victim of fraud and what data does REDUNIQ never ask for?
Fraud can include requests for bank details or card numbers by e-mail or telephone. REDUNIQ never requests information such as card numbers, authorisation codes or bank details from its customers. If you receive a suspicious contact on behalf of REDUNIQ, do not share information and contact 24/7 support at 213 132 900.
What should I do if I suspect fraud?
If you suspect fraud, stop the transaction immediately and contact REDUNIQ support at the following number 213 132 900available 24/7. Keep any suspicious information or communication for analysis.
How can I make sure my terminals are safe?
Regularly check that terminals are up to date and keep security software active. Make sure the agents providing support are genuine and inspect the terminal to ensure it hasn't been tampered with. If you need help, request a technical visit by contacting Customer Area.
What good practices should I follow to prevent fraud in distance selling?
Guarantee authorisations for all purchase orders and keep a history of purchases made. Evaluate the maximum amounts and frequency of transactions for each customer and confirm addresses for high-value purchases. For returns, ensure that they are made to the original card of the transaction.
What matters is your business, the payments stay with us
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