I have an online shop and a physical shop. Can I accept REDUNIQ payments in both?

Given the importance of the question and because "time is money", we're not going to hold our breath and give you the answer straight away: yes, you can accept multi-channel payments with REDUNIQ in physical shops and online.

With REDUNIQ, your omnichannel sales strategy can go through start accepting payments on both platforms without complications and with the certainty that you will be offering your customers added value to their shopping experience.

Managing multichannel payments: the most common challenges

A pandemic has created huge challenges for retailers and consumers, who were forced to find alternative ways to sell/make their purchases.

It was at this point that the Portuguese turned to online shopping, a trend that was already well established in countries such as the United States, England or France, and which fell like a glove on the aspirations of retailers: the omnichannel sales.

By taking advantage of marketplaces, for example, or even investing in a website to support their physical shop, many retailers are now able to sell simultaneously on the online and physical channels.

This new type of multichannel sales experience has also brought numerous advantages to customers, who are now able to..,

• buy online and pick up in shop
• buy in-store and pay completely digitally

According to the study Omnichannel Maturity IndexIn 2022, around 85% of Portuguese retail businesses used more than one sales channel, with the majority of retailers who had a physical shop and also sold online doing so via websites (94%), social networks (63%) and call centres (22%).

Among the sectors that opted for the omnichannel/multichannel solution the most were beverages, with 74%, food (except fresh) and alcoholic beverages, both with 68% and, finally, household products, with a share of 55%.

Meanwhile, the number of retail sectors that have decided to bet on omnichannel has increased, but not without facing some challenges.

These include,

• the company's financial management (which can become more complex with two sales channels);
• the question of the shopping experience (and how to speed this up with, for example, delivery logistics);
• the problem of multichannel payments, which either don't ensure the necessary integration between the online channel and the physical channel in the most efficient way, or are unsuited to customers' payment habits.

This is where REDUNIQ and its payment methods in line with the omnichannel trend come in.

How does REDUNIQ work for physical shops and e-commerce?

Accepting multichannel payments is simple and quick, all you have to do is consider REDUNIQ's solutions for physical and online shops.

In line with the needs of those who sell online and in physical shops, the REDUNIQ offers you the possibility of linking payments in your physical shop to payments in your online shop from the same account.without adding any extra costs.

Pay by Link

For example, if your business favours agility and mobility, you have access to remote payment solution Pay by Linkwhich, as the name suggests, allows you to accept payments by link without having to have a website or online shopThe membership fee is waived.

How does Pay by Link work?

To understand how this solution works, let's imagine that, in addition to your physical shop, sell your products via social media. A customer chooses a product, makes the purchase and, in order for them to make the payment, all they have to do is send them a link by email, SMS or WhatsApp with the amount in question and, in a few seconds, the transaction is completed.

Ideal for businesses on social networks, this unified payment system accepts payments for purchases with cards from the main international brands, Apple Pay, Google Pay, MB WAY, PIX or Multibanco references and Instalment plan with UNICRE.

In addition to Pay by Link, you can bring together terminal solutions for physical and online shops under the same account, such as:

• o TPA Android Smart
• a App Softwhich turns your Android device into a POS
• o E-Commerce payment gateway

You see, with a single REDUNIQ account, you can simplify the acceptance of multichannel payments and benefit from a multitude of advantagesas we'll see in a moment.

Advantages of using the same account for several channels

As we mentioned earlier, by integrating your physical shop and e-commerce in the same REDUNIQ account, your business can benefit:

• Lower costs;
• A higher loyalty rate;
• Better management of payments and orders;
• Increase in the number of customers and value of purchases;
• Greater flexibility and simplicity in transactions.

How to start using REDUNIQ in physical shops and online?

Revolutionising your in-store and online payment system couldn't be easier.

Enter our payment solutions comparator and discover the best REDUNIQ payment acceptance solution for physical, e-commerce and remote payment methods.

By using this comparator, you will have access to information on the payment methods offered by each solution, including the degree of integration with software, the level of bonuses, access to the Customer Area and insights into the market and your sector of activity, security and protection against fraud, among others.

Once Once you have chosen the solution that best suits the characteristics of your business, simply click on the "Join" and follow the instructions.

A unified payment system will bring your business more sales, but there are still some doubts that may arise and which we will try to demystify below.

Frequently asked questions about multichannel payments