With the arrival of summer and the increase in international tourism, guaranteeing a smooth and transparent payment experience becomes a competitive factor for any hotel. DCC - Currency Conversion of REDUNIQ has proved to be a strategic solution, especially in establishments with a high volume of foreign guests.
To understand how it works in practice, we heard the testimony of Highgate Portugal, which manages hotels for prestigious brands such as Hilton, Marriott, Westin and Kimpton.
What was the main reason for adopting the DCC service more frequently in Highgate hotels?
"Highgate Portugal manages 14 hotels and 3 golf courses under prestigious international brands. The growing use of our hotels by customers outside the Eurozone and our desire to provide a service of reference and quality has led us to place increasing emphasis on DCC. This feature allows our customers to pay in their currency of origin, enhancing the experience."
In a context of globalised tourism, offering payment options that respect customer preference is not just an extra, but also a sign of sophistication and attention to detail.
How does the DCC service work in practice?
A Currency Conversion (CCD) allows international customers to choose to pay at your card's home currency (such as US dollars, pounds sterling or Swiss francs) or in euros.
This option is clearly presented in the TPA or on the online payment, with full transparency on the exchange rate. The customer chooses how they want to pay and the business always receives the amount in euros, without complications.
This service is now also available at online payment solutions from REDUNIQThis opens doors to international e-commerce with the same level of clarity and security.
Was the implementation easy for the hotel staff?
"Using the DCC system is very intuitive and was easily acquired by the team. In addition to the online sessions, REDUNIQ/Global Blue provided several face-to-face training to the reception teams, making the process very simple."
One of the great advantages of DCC is its direct integration with payment terminals REDUNIQ without the need for complex processes or technical training, allowing employees to learn quickly and the service to start generating value almost immediately.
And how do guests react to the possibility of paying in their own currency?
"The feedback we get is very positive. This payment option transmits transparency at the time of the transaction, reinforces the perception of trust and clearly improves customer experience".
For the international customer, knowing exactly how much they are paying in their own currency (with no surprises on the card statement days later) is an added comfort. By displaying the exchange rate at the time of purchase, DCC guarantees predictability and cost control for tourists.
Does DCC bring financial or operational benefits to hotels?
"We fully recommend adopting the DCC. As well as providing additional revenuecreates a positive experience for customers, and can also benefit them financially by guaranteeing controlled commissions and exchange rates."
In addition to the improved customer experience, the service generates extra income for the businessREDUNIQ shares a percentage of the markup charged for currency conversion. This additional revenue is proportional to the volume of DCC transactions and can represent a real added value during times of high occupancy, as is the case in summer.
What are the main advantages of DCC for hotels and their customers?
To the hotel:
- Available in physical terminals and online solutions;
- Additional revenue shared with the business;
- Easy to install and use;
- Differentiation in international customer service.
For the guest:
- Choice of payment currency;
- Clear information on the exchange rate;
- Greater confidence in the transaction;
- Avoid surprises with fees on your bank statement.
Is DCC a summer-proof solution?
Yes, summer is synonymous with tourism on the rise, especially with visitors from outside the Eurozone. O DCC becomes a clear competitive advantageThis allows hotels to offer a more transparent, secure and comfortable experience.
With the strengthening of its online presence and the increase in digital bookings, the expansion of the DCC to the REDUNIQ's online solutions guarantees complete coverage both at the counter and on the booking website.
Highgate's experience shows how the DCC can be a strategic tool for the summerThis combines better customer service with a financial return. If your hotel doesn't already offer this option, the right time to integrate DCC is now. Is your business ready to speak your customers' language?
With the REDUNIQ DCCthe world enters and pays at will.
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