With his very own style, the Hotel Moliceiro is one of Aveiro's most famous hotels, which relies on REDUNIQ's payment solutions to help with its day-to-day operations. This way, payments are quick, secure and convenient, providing a good customer experience.
In a year marked by the recovery of the hotel industry, the owners of Hotel Moliceiro believe that sustainability will be the sector's main concern in the coming years. In this sense, the contactless paymentsThe REDUNIQ programme, which is already part of the daily life of this REDUNIQ partner, will be one of the solutions adopted to reduce the consumption of resources such as paper.
When asked how REDUNIQ helps Hotel Moliceiro to grow, there is no doubt: the advanced technologies and constant updates of the payment terminals make it possible to accept various payment methods, including those of foreign tourists who opt for pay in the currency of origin.
Here are all the questions we asked Hotel Moliceiro, and find out more about this business.
What is the concept behind Hotel Moliceiro and why should visitors to Aveiro choose it?
Hotel Moliceiro defines itself as charming, romantic and family-friendly. The location is an asset, as is the decor. After all, we combine the refinement and elegance of this space with hospitality in a very familiar environment.
Here, we like to "spoil" our guests with attention to small details, such as surprises on special dates. To do this, we take care to get to know the personal tastes of each guest, which requires constant attention to provide maximum well-being and, of course, make them prolong their stay at the hotel and in the city.
What are the major challenges facing the hospitality sector this year? And in the coming years?
The year 2022 puts the hotel industry on the road to recovery. In the coming years, we believe that the greatest concern is to make the hotel industry increasingly sustainable and environmentally friendly.
In this sense, it is important to invest in more advanced technologies to connect people and companies with control and monitoring capabilities.
What security recommendations would you give your customers when booking services online?
Whichever way you book, you should always have the confirmation document. In other words, you must be sure that the site is reliable. To do this, you should read all the information carefully.
The Hotel Moliceiro website already uses a series of security measures and methods to protect all our customers' personal information.
Why choose REDUNIQ?
REDUNIQ was chosen because it is a network that is always close to the customer, whether online, by telephone or in person. In this sense, what makes Hotel Moliceiro maintain this partnership is precisely the sensitivity with which they resolve anomalous situations and the promptness with which they resolve any problems that may arise.
How does REDUNIQ help the business?
REDUNIQ is always at the forefront with the most advanced technology, so that Hotel Moliceiro is always one step ahead with payment devices appropriate to all needs, resulting in customer satisfaction.
How has the digitalisation of payments changed Hotel Moliceiro?
A lot, no doubt. In recent years, there has been a huge cultural shift. So our focus as entrepreneurs has to be on our consumer. In addition, we try to adapt to change, which means using technologies that result in better performance.
In this sense, REDUNIQ provides what is needed in good time, with changes to TPAs that are increasingly innovative and complex in terms of facilities.
Has the REDUNIQ @Payments solution improved your customer service? If so, how?
As mentioned, REDUNIQ is always one step ahead, as it makes accepting all types of credit or debit cards a faster and more secure process.
There is therefore the possibility of using DCC - Currency Conversionin which the customer can pay in their home currency, physically or online, or by contactlessSimply touch the cards, smartphones or wearables to the Contactless PIN.
In addition to the above payment methods, REDUNIQ solutions enable Hotel Moliceiro's customers to make advance payments remotely, by e-mail, SMS or WhatsApp. In addition to these, there are other facilities that give the Hotel's customers a great deal of security and confidence. In the end, all this translates into customer satisfaction.
All these facilities that REDUNIQ@Payments provides are not just a trend these days, it's the guarantee of business continuity, meeting customer expectations and expanding Hotel Moliceiro's billing capacity.
