"Sell by WhatsApp. Do you accept?" This is the challenge that REDUNIQ does to businesses by enabling them to receive their payments via WhatsApp through the solution REDUNIQ @Payments.
While until now REDUNIQ @Payments only allowed customers to send the payment link by email, they can now also do so by WhatsApp and SMS, thus responding in a simple and innovative way to consumers' new payment habits. Consumers, for their part, have the guarantee that the transaction is completely secure and their data is protected since their payment is made on a secure REDUNIQ page.
The incorporation of WhatsApp payments The REDUNIQ @Payments solution meets a trend that, with the pandemic and the mandatory lockdown, has become a necessity. The lockdown has led to a rapid reconfiguration of Portuguese consumer behaviour. Unable to access physical shops (which in sectors such as fashion were closed), the Portuguese turned to online shopping.
In a context of digitalisation of everyday life (e.g. work, education or entertainment), the e-commerce and home-delivery accelerated. This growth in distance sales and purchases has been particularly relevant in food retail, appliances & technology and catering, with retailers and new entrepreneurs betting heavily on the online channel. To give you an idea of the scale of this new paradigm, when you compare April 2020 with the same period in the previous year, online sales in shops of retail recorded a 241% increase in turnover, and a 25% increase in the average ticket (from 90.24€ to 112.73€) according to the report drawn up by the knowledge solution REDUNIQ Insights.
With the advent, or solidification, of digital as a marketplace, the social networks have become, even more than before, prime locations for selling goods and services. With greater or lesser preparation to embrace this new form of commerce, reality has shown retailers that social networks such as Instagram, Facebook or WhatsApp can be excellent platforms for those who want to enter the market. online commerce without having to own a professional shop/website.
This is where REDUNIQ @Paymentsnow reinforced by the feature that allows payment by WhatsApp.
Created for businesses (with or without a website) that want to capitalise on the potential of digital to boost their business. distance selling and receive online paymentsThis solution allows these economic agents to accept card payments remotely in a simple, practical and secure way, even if sales are made via social networks.
How does the REDUNIQ @Payments WhatsApp payment work?
The new merchant profile and the new consumer profile are summarised in this innovative service in Portugal, which enables any business to do business in a practical way, sell online even without a website and accept remote sales payments via a simple link. With the addition of the new feature, all this becomes even simpler as the payment link can be sent directly by WhatsApp or SMS, increasing the speed and intuitiveness of the transaction.
In simple terms, the business joins the service and has access to a backoffice that allows it to issue payment links to its customers, which are in turn sent by email, SMS or WhatsApp. The customer receives the message, clicks on the link and enters a secure payment page. The business receives confirmation of payment and can create/make/ship its product to the customer with the confidence that payment has already been made.
Once the customer has received the payment link, they will be redirected to a secure REDUNIQ page where they will enter their details and pay for their purchases. Once the data has been validated and the payment authorised by the issuing bank, the transaction is carried out. All payments made will be credited to the merchant's account within two working days of the payment date.
Traders who join the REDUNIQ @Payments is now able to accept debit and credit card payments (Visa and Mastercard systems) for a maximum amount per card/day of €5,000 for a daily total of €10,000. This payment solution recognises the type of browser and automatically adapts to the screen of smartphones and tablets, without the merchant having to adjust the page.
Your day-to-day business with WhatsApp payments
Like the Chinese population and their Wechat (the world's largest social network), which allows them to combine social networks with payments, Portuguese businesses are now, with the REDUNIQ WhatsApp payments @PaymentsThis will enable them to offer their customers a quick, simple and secure way to pay for, for example, a table reservation at a restaurant or a doctor's appointment via WhatsApp.
As well as having no monthly fees, no minimum revenue, no membership costs and no need for integration or development, this new solution from REDUNIQ allows merchants to make WhatsApp the nerve centre of their business, such as taking orders, confirming orders, dispatching items and processing link payments.
Restoration
A restaurant can, for example, receive a reservation over the phone from the customer and ask for payment for the reservation via WhatsApp, email or SMS.
Hospitality
Using WhatsApp, a hotel can not only allow customers to make reservations, but can also take care of additional consumption during the customer's stay, send menus (room service, massages, spa access, etc.) and even give them the option of making the reservation and payment straight away.
Retail
Retailers will now be able to send a message confirming the items ordered with the payment link via WhatsApp, being able to receive payments from cards issued all over the world and simplifying the process of sending the link to their customer, who can access a secure payment page directly and, once the payment has been made, the retailer can receive notification of the payment, making it easier to confirm the various orders.
Health
Clinics, hospitals or private medical practices can receive enquiries via email, website or telephone and send the payment link quickly and securely. By using WhatsApp or SMS payment, this will allow them to have a more simplified customer history by communicating with them on a single platform.
Security
Just like all online payments made through REDUNIQ, WhatsApp payments are made using Visa and Mastercard's 3D Secure protocol, which, through strong authentication, brings security to all payments. distance selling. Not only is the transaction simple and secure, but by becoming a REDUNIQ client you can be sure that you are complying with all the rules of the international systems.
Still on the subject of securityIt is important to emphasise that REDUNIQ was the first national acquirer, and so far the only one, to be certified by the PCI-DSS (Payment Card Industry Security Standards Council), an independent body set up by the main international payment systems (Visa, Mastercard, Discover, JCB and American Express), in 2006.
The purpose of PCI-DSS certification is to ensure the confidentiality and integrity of sensitive data associated with the use of cards by their holders, to safeguard merchants from financial and reputational consequences resulting from breaches of confidentiality and to standardise the security requirements to be met by all those involved in payments.
